© 2019 Dalechyn LLC

Power generation – a foundation for economic progress!

Dalechyn LLC, Ukrainian energy retailer, specializes on selling and supplying of natural gas, oil products and electrical power to industrial enterprises and companies operating in the fuel and energy sector. Our partners include major Ukrainian private and governmental organizations that choose us because of our high professionalism, vast experience on the market and the quality of our performance.

 

USREOU code: 34047502.

Date of establishment: 27.02.2006.

Director: Tokarchuk Anastasiia Igorivna.

Our mission

Power generation has always been a key strategical factor for development of the Ukrainian economy and supporting all types of daily living activities in our society. Dalechyn Limited Liability Company is operating with a goal to provide people with energy for living and development.

The progress of an individual, the progress of business, the progress of Ukraine.

 

Information on prices of the natural gas that is offered for supply to industrial consumers and business entities that receive financing from the state and municipal budgets:

  1. This information is valid from June 1, 2017, and shall not be considered as an offer for concluding an agreement for gas supply on any terms and shall not be considered by any individual as a basis for commencement of civil and/or business obligations and/or any other type of obligations.

  2. The price for the natural gas comprises ________ (________________________) UAH for one thousand cubic meters of the natural gas, VAT not included.

  3. The price specified in paragraph 2 of this section of website is established for the virtual point of supply.

  4. The price specified in paragraph 2 of this section of website does not include:

    • expenses of Dalechyn LLC for the natural gas transportation and/or distribution and/or storing and/or any other expenses that could arise for Dalechyn LLC in relation to the supply of natural gas;

    • any indirect, national and/or municipal taxes and/or charges that are stipulated by the acting legislation of Ukraine or will be stipulated by it in the future that Dalechyn LLC is obliged or will be obliged to pay in the future.

  5. During the conclusion of an agreement on gas supply, taking into account the requirements stipulated by the legislation of Ukraine, Dalechyn LLC reserves the right to offer the consumers to set another price for natural gas on the basis of:

    • conditions and amount of payment (advanced payment for the natural gas, payment during the period of supply of the natural gas, payment after the completion of actual supply of the natural gas);

    • possible or actual expenses of Dalechyn LLC for transportation and/or distribution and/or storing of the natural gas;

    • possible or actual expenses of Dalechyn LLC related to the supply of the natural gas;

    • possible or actual expenses of Dalechyn LLC related to the necessity to buy additional volumes of the natural gas from the other entities on the natural gas market;

    • other factors influencing the price of the natural gas on the market, taking into account the usual and customary business practices.

Dalechyn LLC reserves the right to change the price for the natural gas that is offered for supply to the industrial consumers at any moment. Dalechyn LLC is not planning to supply the natural gas to other consumer categories.

ACCOUNTING

To download a document, please click on the link below.

 
 
 

Consumers

The rights of the natural gas consumer

The rights of the natural gas supplier

  • acquire the natural gas in volumes stipulated by the agreement for supplying of the natural gas, under the condition of adherence to terms of such agreement;

  • simultaneously conclude several agreements for supplying of the natural gas if the annual volume of gas consumption by such consumer exceeds 30 mln cubic meters;

  • obtain the information about the supplier’s prices on the natural gas and the payment procedure free of charge;

  • on its own account, cease (limit) the natural gas offtake for its own needs, adhering to the terms of the acting legislation, with the written notification to all natural gas market entities that consumer has concluded the corresponding agreements with;

  • demand the resuming of the natural gas supply under the stipulated procedure after the elimination of violation and compensation of the payment for disconnection and connection services, if the cessation of supply has happened without the termination of the natural gas supply agreement;

  • other rights stipulated by the legislation of Ukraine, the Law of Ukraine “On the natural gas market”, the Rules of natural gas supply approved by the National Energy and Utilities Regulatory Commission in the Resolution №2496 dd. September 30, 2015 (hereinafter – the Rules), other acts of the NEURC.

  • sign the natural gas supply agreement with any consumer and in case of the absence of consumer’s debt for the natural gas to the current supplier, supply the natural gas to the consumer within the period that follows the period of the natural gas supply by the current supplier;

  • obtain timely payment for the natural gas from the consumer in accordance with the terms of the agreement;

  • get an unlimited access (upon presentation of the work pass) to the natural gas custody metering equipment installed at the consumer’s gas consumption objects, for reconciliation of the actual natural gas consumption data;

  • obtain full and valid information from the consumer that signed the agreement with the supplier, on the natural gas use conditions;

  • initiate the procedure of cessation (limitation) of the natural gas supply in accordance with the terms of the natural gas supply agreement and the requirements of these Rules;

  • other rights stipulated by the Rules and the acting legislation.

Obligations of the natural gas supplier

Obligations of the natural gas consumer

  • adhere to the Rules requirements;

  • ensure the compliance with the natural gas offtake (consuming) procedure in volumes and on terms stipulated by the agreements;

  • pay for the supplied natural gas in a timely manner and in full amount, on terms stipulated by the agreements;

  • conduct a set of actions directed towards the prevention of life-threatening events or injuries, damage to the equipment and products, negative consequences for the ecology etc. in case of receiving a notification about the ceasing (limiting) the natural gas supply (distribution/transportation);

  • upon presentation of the work pass, ensure access of the supplier’s representatives to the territory of consumer’s objects for reconciliation of the actual natural gas consumption data;

  • on its own account, limit (cease) consumption of the natural gas in case of:

    1. violation of payment deadline under the natural gas supply agreement;

    2. absence or insufficiency of the approved volume of the natural gas allocated to the consumer;

    3. overspending of the daily limit and/or monthly approved volume of the natural gas without the supplier’s confirmation;

    4. absence of the signed natural gas supply agreement;

    5. other events stipulated by the Rules and the acting legislation.

  • ensure the natural gas supply on terms and in volumes stipulated by the natural gas supply agreement, upon condition that the consumer follows the natural gas offtake procedure and payments;

  • for the purposes of consumer’s ordering of the necessary natural gas volume, ensure the submission of all required documents for the transmission system operator to confirm the natural gas volume necessary for the consumer under the condition that the consumer has fulfilled its obligations to the supplier;

  • under the stipulated procedure, process the consumers’ inquiries on the activities related to the natural gas supply;

  • in a timely manner, provide the consumer with a valid information, including the information stipulated by the Law of Ukraine “On peculiarities of access to information in fields of supply of electricity, natural gas, heat, centralized hot water, centralized drinking water and water disposal”, as well as the data on actual charging (volume and cost) for the gas supply services;

  • in a timely manner, notify the consumer, shall the supplier be in the process of liquidation or declaration of bankruptcy or in the process of the suspension or revocation of license for the natural gas supply or if the supplier’s license for the natural gas supply activities is revoked or ceased, as well as notify the consumer about the absence of the natural gas resource;

  • adhere to the basic standards and requirements to the quality of servicing of the natural gas consumers;

  • offer to the consumer that signed the natural gas supply agreement a selection of the payment method options for the natural gas that is supplied and consumed, including the bank payment service, online transfer, postal transfer, deposit of funds to the supplier’s account at the cash department and/or other methods, confirmation of which shall be just, transparent and non-discriminatory between the consumers;

  • establish contact means for providing the information to the consumers. Contact data and working hours of such contact means shall be specified in the natural gas supply agreement as well as on the supplier’s website online;

  • provide the final bill (invoice) to the consumer after changing the supplier or termination of the natural gas supply agreement not later than six weeks after such change or agreement termination;

  • fulfill other obligations stipulated by the Rules and the acting legislation.

Disputes resolution

  • If any disputes arise, please refer to the address: 34B Predslavynska str., Kyiv, or contact at the email: info@dalechyn.com.ua

  • A person responsible for disputes resolution: Director – Tereshchenko Lyudmyla Ihorivna

  • All disputes and differences arising between the supplier and the consumer of the natural gas shall be resolved by means of negotiations. Within this procedure, disputes shall be resolved in a transparent, just and quick manner.

  • For the purposes of this section of website, the consumer shall be considered as any individual signing the natural gas supply agreement with Dalechyn LLC, with a purpose of using it for their own requirements or as a raw material, and not for reselling.

  • In the event the supplier and the consumer of the natural gas can not resolve the dispute by means of negotiations, the consumer shall have the right to address the National Energy and Utilities Regulatory Commission (hereinafter – NEURC or Regulator) with the aim to solve the dispute.

  • The consumer shall have the right to address the Regulator with the request to resolve the dispute or differences in accordance with the Article 21 of the Law of Ukraine “On the National Energy and Utilities Regulatory Commission”.

  • NEURC shall review complaints of the consumers on the violation of their rights and interests by the natural gas market entities, in particular, on the matters of:

  • compliance with the license terms by the natural gas market entities;

  • quality of products and services that are provided to the consumers by the natural gas market entities;

  • other matters that shall be reviewed by the Regulator according to the legislation.

  • Regulator shall review complaints from the consumers in accordance with the Law of Ukraine “On Citizens’ Appeals”. Resolution of disputes that arise between the natural gas market entities is conducted within the procedure approved by the Regulator.

  • Within the period of reviewing the complaints or resolving the disputes, Regulator shall have the right to demand that the natural gas market entities provide the copies of documents, explanations and other information necessary to establish the facts of a case and regulate the dispute or differences.

  • Before making a decision regarding the matter of argument, Regulator can hold preliminary proceedings involving the concerned parties and, if necessary, hold unscheduled inspections. The procedure of holding the preliminary proceedings is defined by the Regulator.

  • According to the results of the complaint investigation or resolving disputes or differences, Regulator makes a decision on:

  • termination of violation of the law by the natural gas market entity;

  • termination of violation of the license terms by the natural gas market entity;

  • imposition of fine on the natural gas market entity;

  • termination of reviewing of applicant’s request.

  • The Regulator’s decision shall be delivered to the natural gas market entity by means of mailing or delivery against receipt. The decision taken by the Regulator within the period of pre-trial proceedings is mandatory for the parties in dispute and may be contested in court.

  • Disputes or differences between the consumer and the supplier of the natural gas may be submitted for reviewing to the corresponding court in accordance with the jurisdiction rules. Non-application by the concerned parties of the means of pre-trial dispute resolution stipulated by the legislation or the agreement between the supplier and the consumer of the natural gas shall not prevent such party from appealing to court for protection of its rights and interests protected by law

General laws and regulations regulating the relations between the supplier and the consumer on the market of natural gas

The Law of Ukraine “On natural gas market”

The Law of Ukraine “On the National Energy and Utilities Regulatory Commission”

Natural gas supply regulations

Security of natural gas supply regulations

Gas Transmission System Code

Gas Distribution System Code

Gas Storage System Code

License terms for conducting business on the natural gas market

State Standard of Ukraine “Natural gases for commercial and domestic use”

PLEASE NOTE

You can find other laws and regulations that govern the relations between the suppliers and the consumers of the natural gas here:

- on the official web portal of the Verkhovna Rada of Ukraine (http://www.rada.gov.ua/)

- on the official website of the National Energy and Utilities Regulatory Commission (http://www.nerc.gov.ua/)

 

Agreement on natural gas supply

CONTACT DETAILS

Have you got any questions? 

We will be happy to answer all of them, call:

+38 (095) 256-37-43.

Or just fill out the form below: 

Head office

34B Predslavynska str., Kyiv, Ukraine

 

info@dalechyn.com.ua

Tel: +38 (095) 256-37-43

Working hours: Mon-Fr  09:00 - 18:00

Lunch break 13:00 - 14:00

Day offs: Sat-Sun

Want to work with us?

Please send your resume at: info@dalechyn.com.ua

Call: 
+38 (095) 256-37-43